Shipping Policy
At Twinkle White, we are committed to delivering your order safely, efficiently, and with care. Please review our shipping information below before placing your order.
Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays).Once your order has been processed, you will receive a confirmation email with tracking details when your order is dispatched. During peak periods or promotions, processing times may be slightly extended.
Shipping Locations
We currently ship to:
•New Zealand
•Australia
•Selected international destinations
If your country is not available at checkout, please contact us at [hello@twinklewhite.co.nz] for assistance.
Shipping Timeframes
Estimated delivery times:
•New Zealand: 2–5 business days
•Australia: 5–10 business days
•International: 7–21 business days (depending on location)
Please note that delivery times are estimates only and may vary due to courier delays, customs processing, or external factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery progress. Please allow up to 24 hours for tracking information to update after dispatch.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Address or Failed Delivery
Please ensure all shipping details are entered correctly at checkout.
Twinkle White is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the parcel.
Lost or Delayed Parcels
If your order appears delayed or lost in transit, please contact us at [hello@twinklewhite.co.nz] and we will assist you as quickly as possible. While we work closely with our courier partners, Twinkle White cannot be held responsible for delays caused by third-party shipping providers.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team at hello@twinklewhite.co.nz